Effective Date: January 2025

Welcome to Rocky Top Plumbing! By using our services or opting into our SMS messaging program, you agree to the terms and conditions outlined below. These terms govern your use of our services, including SMS communications, and ensure a transparent and reliable experience.

1. Brand Name

This messaging program is operated by Rocky Top Plumbing, proudly serving Eastern Oklahoma.

2. Types of Messages

By opting into our SMS program, you agree to receive text messages from Rocky Top Plumbing related to:

• Appointment Reminders: Confirmations, updates, and cancellations.
• Service Notifications: Status updates regarding your plumbing services.
• Promotional Offers: Exclusive discounts, seasonal promotions, and plumbing tips.
  
  

3. Message Frequency

Message frequency may vary based on your interactions and service preferences. Examples include:

• Appointment-related messages: Typically 1–2 messages per appointment.
• Marketing or promotional messages: Up to 4 messages per month.
  
  

4. Message and Data Rates

Standard message and data rates may apply to SMS communications sent or received as part of this program. Check with your mobile carrier for details about your plan and charges.

5. Customer Care Contact Information

We are here to help! If you need assistance or have any questions, please reach out to us:

• Text HELP to [Short Code/Phone Number] for immediate support.
• Email us at [Insert Email Address].
• Call us at [Insert Phone Number].
  
  

6. Opt-Out Instructions

You have the right to stop receiving messages from us at any time. To opt out, simply text STOP to [Short Code/Phone Number]. Once we process your opt-out request, you will no longer receive SMS communications from us.

7. Privacy and Data Usage

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data. Key highlights include:

• Your personal information, including your phone number, will never be sold or shared with third parties for marketing purposes.
• Data sharing is limited to operational needs, such as delivering our services or complying with legal obligations.
  
  

8. Program Participation

By providing your phone number and opting into our SMS messaging program, you:

• Confirm that you are at least 18 years old or have parental/guardian consent to participate.
• Agree to these Terms and Conditions and consent to receive SMS communications from Rocky Top Plumbing.
  
  

9. Updates to Terms and Conditions

Rocky Top Plumbing reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website with the revised effective date. Your continued use of our services or SMS program constitutes acceptance of the updated terms.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Rocky Top Plumbing
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Address: [Insert Business Address]

Thank you for choosing Rocky Top Plumbing! We’re here to serve you with integrity and reliability.