Effective Date: January 2025

At Rocky Top Plumbing, your privacy is our priority. We are committed to safeguarding your personal information and ensuring transparency about how we collect, use, and protect it. This Privacy Policy outlines how we handle your data when you interact with our services, including our SMS messaging campaigns.

1. Data Collection and Usage

When you interact with Rocky Top Plumbing, we may collect the following information:

• Personal Information: Your name, phone number, email address, and service address when you request our plumbing services or sign up for SMS notifications.
• Service Information: Details related to your plumbing needs, such as appointment times and service history.

How We Use Your Data:

• To schedule and manage service appointments.
• To send reminders, confirmations, and updates about your services.
• To share promotional offers, discounts, or plumbing tips (with your consent).
• To respond to inquiries or provide customer support.
  
  

2. Data Protection

We value your trust and ensure that your personal information is handled securely. Rocky Top Plumbing will never share, sell, or rent your phone number or other personal information to third parties for marketing purposes.

Data sharing is limited to necessary business operations, such as:

• Trusted third-party service providers who assist in delivering our services.
• Legal or regulatory requirements, as necessary.

We implement appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure.

3. Opt-Out Instructions

We respect your right to control your communication preferences. If you wish to stop receiving SMS messages, you can opt out at any time by texting STOP to [Short Code/Phone Number]. Upon opting out, you will no longer receive marketing or service-related messages, except for messages required to complete an active service request.

For assistance or questions, you can text HELP to [Short Code/Phone Number] or contact us directly using the information below.

4. Data Sharing

Rocky Top Plumbing may share your information only as necessary to fulfill our services or comply with legal obligations. This may include sharing with:

• Plumbing contractors or service providers directly involved in completing your service.
• Regulatory bodies, if required by law.

We will never share your data with third parties for any unrelated purposes, including marketing.

5. Contact Us

If you have questions about this Privacy Policy or need further assistance, please contact us at:

Rocky Top Plumbing
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Address: [Insert Business Address]

6. Updates to this Privacy Policy

Rocky Top Plumbing may update this Privacy Policy from time to time. Updates will be posted on our website, and the effective date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

By using our services or opting into our SMS notifications, you agree to the terms outlined in this Privacy Policy.